Frequently Asked Questions

Frequently Asked Questions
Choosing the right tent depends on factors like the number of occupants, seasonality, and specific outdoor activities. You can check “Choosing a Perfect Tent” page on the website or contact our customer support for personalized recommendations.
We offer a wide range of tents, including resort tents like swiss cottage tents, Mughal tents, camping tents; wedding tents like party tents, marquees, cabanas, food canopies; bell tents, Indian tipi, and specialized tents for various outdoor activities. We also offer custom tent manufacturing for bulk orders. Contact our sales team to discuss more about your customization requirements.
Our tents are typically made from high-quality, durable 160 GSM cotton fabric – plain or printed; 400 GSM water repellent poly cotton canvas and 600 GSM PVC fabric to ensure longevity and weather resistance. We prioritize durability and weather resistance.
Predominantly, we offer a range of pre-designed tents with specific color schemes. However, customization options to certain extent are possible at an additional cost which is subject to minimum order quantities. Please contact us for more information.
Our tents are designed with user-friendliness in mind. Most of them come up with clear setup instructions to make pitching your tent a breeze. You can also find instructional videos on our YouTube channel to assist you.
Generally, cleaning with a mild detergent and proper storage will extend the life of your tent. You can check “Tent Care Guide” page on the website or contact our customer support for personalized recommendations.
We offer warranties on our tents for any manufacturing defect. The length and coverage may vary with the product, so please check the specific tent's warranty information.
Since most of our tents are customized, we don’t offer a return or exchange EXCEPT on ground of manufacturing defect brought to notice within a stipulated period of time, that too for unused and undamaged tents. Please review our return policy page for detailed information on the return process and any associated conditions.
We don’t claim any of our tents to be waterproof. Yes, our tents use 400 GSM water repellent poly cotton canvas, subject to your requirement for the same. They can be really beneficial in keeping you dry in rainy conditions.
We usually provide replacement parts for our tents, subject to availability/stock. Please contact customer support for more assistance.
If you encounter any issues, please contact our customer support team. We are here to assist you with any concerns or questions.
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location.